Resume

Updated 03/2025

Experience

Community and Enterprise Training Associate | Microsoft

Community and Enterprise Training Team

July 2020 – October 2022

Promoted to lead virtual Customer Success Trainings (CSTs) and Technical Training Workshops to educate consumer & enterprise customers. Primarily responsible for AAA, Nintendo, and CareOregon accounts and provided support to account team on the IRS and Kent School District accounts for a variety of Microsoft technologies. Performed new employee training for over 500 new employees each month which consisted of training on Office 365 and other tools Microsoft employees use. Managed enterprise customer accounts assessing training needs and working with customers to create a training schedule for their employees.

Support Associate | Microsoft

ERO CSS Xbox Refunds Team

March 2020 – July 2020

Performed customer support and technical troubleshooting for Xbox customers. Responded to email requests around account and billing issues, systems issues, and general technical support questions.

Product Advisor | Microsoft

February 2019 – March 2020

Product Advisors, also known as Microsoft brand ambassadors are talented storytellers with expert knowledge of Microsoft’s consumer hardware and software products. Provided world-class customer service, training, and support to help customers imagine what is possible with Microsoft technologies. Consistently exceeded sales quotas month over month, I developed regular community events on Microsoft technologies; coding workshops, gaming tournaments, and private product/software lessons to businesses, communities, and individuals.

Skills

  • Java, Python, JavaScript, CSS, HTML

  • SQL. Tableau, Visual Studios

  • Microsoft Business Suite

  • Microsoft Office 365

  • Microsoft Excel

  • Microsoft Word

  • Microsoft PowerPoint

  • Microsoft Power Bi

  • Microsoft Teams

  • Microsoft Power Apps

  • Adobe Suite

  • Windows & Mac OS

  • Presentation Skills to large audiences

Education

Bachelor's Degree in Data Management and Analysis, Data Analytics

Bellevue College

June 2026

Languages

English 🇺🇸

Native speaker

Spanish 🇲🇽

Limited working proficiency

Japanese 🇯🇵

Elementary proficiency

References

As seen on LinkedIn

Phoenix Robbins

January 27, 2023 | Directly managed me

“I had the pleasure of managing Carolina during her role as a Training Associate for Microsoft. Carolina always shows up with a positive attitude and growth mindset. She looked out for her teammates and actively worked on resource creation to make everyone's job a little easier.”